Welcome guide
The only medical membership that’s on-demand 24/7, 365
How to Reach Us
You can reach us 24/7 on our medical hotline. If a medical issue arises, please call or email us.
24/7 Medical Hotline Numbers
While an appointment is not necessary, we recommend calling ahead so we can prepare for your arrival, saving you time.
Email & Website
How to Get Started
Complete Onboarding Forms
When you join, we’ll send you onboarding forms to sign, including the Membership Agreement, Medical Consent, and Medical Release Forms for every member on the account.
Save Our Contact Info
Our contact card has key information to make it easy for you to reach out. Don’t forget to download it from your Welcome Email and save it on your phone.
Welcome Call with Member Services
An advisor from our Member Services team will reach out to highlight the many ways you can use Sollis.
Clinical Onboarding
This non-mandatory step gives you the chance to talk to a provider over the phone or in person about your medical history, your baseline health, and your care preferences.
Member Onboarding Process
We encourage our members to go through this onboarding process in order to get to know Sollis Health and learn how we can best support your medical needs.
Welcome Call with Member Services
Once you become a member, a Member Services Advisor will reach out to schedule a welcome call. During this call, our Member Services team will highlight all the ways you can use Sollis, what we can treat, and how our members typically use our services. Additionally, our team can answer any questions you may have.
Clinical Onboarding Call or In-Person Welcome Consultation
Please choose one to help you take full advantage of your membership, discuss your baseline health, and confirm your care preferences.
Clinical Onboarding Call
This call provides you the opportunity to speak with one of our providers to share your medical history and discuss your baseline health and care preferences. In order to best prepare for the call, we ask that you have the following information ready:
- Past medical history
- Past surgical history
- Medications
- Allergies to medications
- PCP Information
- Other important medical specialist information
In-Person Welcome Consultation
While not mandatory, we encourage all our new members to have a Welcome Consultation. This in-center visit includes a tour and a consultation with one of our board-certified emergency medicine providers. They will perform a baseline examination and blood draw, collect additional background information, and showcase all our in-center services.
There is no charge for this visit or for any routine labs or EKG that may be performed. This does not replace an annual physical examination with your primary care physician.
Take Advantage of Your Welcome Consultation
With this in-depth data about your health, our providers can better support you— especially if you have an urgent medical concern down the line.
To schedule your Welcome Consultation, please call our 24/7 medical hotline or email memberservices@sollishealth.com.
Your Sollis Standard Membership Details
24/7 Access to Medical Care
- Unlimited access to all medical centers and clinics in New York, Los Angeles, South Florida, Hamptons, and Northern California.
- Unlimited in-center provider visits and access to an MD on-demand
- Unlimited 24/7 virtual care via phone, email, and messaging
- Unlimited referrals to our 2,000+ network of specialists and expedited appointments within 0-5 days
Urgent and Emergency Care
- Procedures such as stitches, orthopedic, wound care, respiratory and ENT needs
- Medically indicated saline hydrations
- In-house medications
- First-time prescription fulfillment
- Medication administration
- EKG if clinically indicated
- Point-of-care ultrasound
- Proactive care
- Vaccinations for flu, COVID-19, hepatitis B, pneumococcal disease, shingles, and tetanus, diphtheria, and pertussis (TDAP)
- B12 shots
- Advanced Testing and Lab Work
- Unlimited rapid diagnostic testing for strep, RSV, flu, mono, and COVID-19 (antigen, not PCR)*
- Routine in-house blood work: CBC, PT/INR, CMP, BMP, lipid panel, liver panel + (+ Amylase), CRP Plus Metlyte, MetLac 12, UA, urine Hcg, and glucose check
- Troponin tests
Care Coordination & Patient Advocacy
- Coordination of specialist appointments (including scheduling and sending imaging scans), submitting insurance claims to your out-of-network provider, at-home and long-term care, and ambulance transportation
- Patient advocacy during hospitalization, including coordination with hospital VIP services
- Preferred pricing with external medical providers, concierge PCPs, and specialists
Our Premium Services
- Advanced On-Site Imaging: Our on-site CT, X-ray, ultrasound, EKG, and MRI (at select locations) expedite your diagnosis and streamline your treatment.
- House Calls: Receive premium care—like blood work, IV infusions, stitches, X- rays, and more—from the comfort of home.
Additional Fees*
- Advanced Imaging (X-Ray, CT scan, MRI, Ultrasound)
- House Calls
- $1,500 Standard (medical evaluations, blood draws, vaccines)
- $1,500 Covid Testing House Call
- Distance premiums as applicable
- Advanced in-house medications (Xofluza, Xolair)
- If a medication is not stocked on-site, there will be an additional fee
- Advanced in-house testing (Rapid PCR, Respiratory & GI Panel, Cardiac Panel, D-Dimer, SPOTFIRE® Mini Respiratory Panel, SPOTFIRE® Full Respiratory Panel, SPOTFIRE® Mini-Pharyngitis Panel)
- On site STI testing (women only)
- Wyndly Allergy Test
- Respiratory Pathogens Panel (RPP)
- Galleri multi-cancer screening blood test
- Vitamin Infusions
- Remdesivir Infusion
All laboratory tests sent out to outside parties may bill your insurance.
Sollis can submit invoices on your behalf to your commercial health insurance plan with out-of-network benefits. Depending on your health plan, you may be reimbursed directly by your insurance company. Sollis cannot submit claims to government insurance, including Medicare.
Sollis Health is an out-of-network provider.
*Please note pricing pages below for cost breakdown
Medical Services At Additional Cost
On-Site Radiology
Preventative Screening
Advanced In-House Testing
* available in New York
Specific imaging availability and pricing are dependent on Sollis location.
Please reach out to memberservices@sollishealth.com for pricing or additional questions.
Medical Procedures
Infusions
Advanced In-House Medications
Medications that are not stocked in-house will be an additional fee.
Membership FAQs
Frequently performed procedures are included when clinically indicated, such as routine blood work, sutures, orthopedic splinting, wound care, breathing treatments, and more. However, certain services are offered for an additional out-of-pocket fee.
No, Sollis cannot perform your annual physical. However, if you need a primary care physician (PCP), we can help you find one within your preferred network and location.
No, but if you like a specific provider, you can ask if they’re on schedule. All of our providers are aware of your medical history and/or medical notes from previous visits.
No. Sollis does not bill or accept reimbursement from health insurance, including Medicare. If you have out-of-network benefits with your commercial health insurance, our team can help you submit a claim for your reimbursement. Sollis cannot guarantee that you will receive reimbursement from your insurance company.
Yes, you can add family members for an additional fee.
Yes, each member can grant a one-time $500 Temporary Access Pass (TAP). This only covers access and does not cover the cost of the evaluation or medical services. Your guest will be responsible for the Temporary Access Fee (TAF), the in-center visit cost (ranging between $250-$900), and any medical services rendered. If your guest would like to become a member, the TAF, in-center visit, and medical services included in membership will be refunded.
You will receive an invoice statement within 24-48 hours of your visit and will be charged within 24-48 hours after the invoice has been sent.
Your membership is an annual fee and will be automatically renewed each year. A renewal email reminder will be sent out one month prior to your renewal date.
Membership FAQs
Frequently performed procedures are included when clinically indicated, such as routine blood work, sutures, orthopedic splinting, wound care, breathing treatments, and more. However, certain services are offered for an additional out-of-pocket fee.
No, Sollis cannot perform your annual physical. However, if you need a primary care physician (PCP), we can help you find one within your preferred network and location.
No, but if you like a specific provider, you can ask if they’re on schedule. All of our providers are aware of your medical history and/or medical notes from previous visits.
No. Sollis does not bill or accept reimbursement from health insurance, including Medicare. If you have out-of-network benefits with your commercial health insurance, our team can help you submit a claim for your reimbursement. Sollis cannot guarantee that you will receive reimbursement from your insurance company.
Yes, you can add family members for an additional fee.
Yes, each member can grant a one-time $500 Temporary Access Pass (TAP). This only covers access and does not cover the cost of the evaluation or medical services. Your guest will be responsible for the Temporary Access Fee (TAF), the in-center visit cost (ranging between $250-$900), and any medical services rendered. If your guest would like to become a member, the TAF, in-center visit, and medical services included in membership will be refunded.
You will receive an invoice statement within 24-48 hours of your visit and will be charged within 24-48 hours after the invoice has been sent.
Your membership is an annual fee and will be automatically renewed each year. A renewal email reminder will be sent out one month prior to your renewal date.
How Do I Use Sollis?
Find everything we treat here.
Emergency Care
Our flagship centers are open 24/7 and staffed with emergency providers who can handle 90% of what a traditional ER can, including asthma attacks, fevers, stitches, and broken bones.
Everyday Care
Not sure if it’s a “real” emergency? We’re here for everyday care, too, from rashes to respiratory infections, from pediatrics through geriatrics.
Virtual Care and Telemedicine
Connect with a provider 24/7 via phone, text, email, or video chat. Our physicians can provide immediate medical support, conduct evaluations over the phone, and more.
Expedited Specialist Access
We have 2,000+ leading specialists on speed dial so you can get the care you need in days—not weeks.
Travel Medicine and Advisory
Get 24/7 travel advisory and guidance anytime, anywhere, including help finding local care, issuing letters of recovery, and more.
Advanced Imaging
While all our centers have basic imaging, our flagships have advanced imaging (MRI, CT, ultrasound and mobile ultrasound, EKG).
House Calls
Prefer to be seen from the comfort of home? Get an emergency-trained provider for stitches, blood work, and at-home imaging (like X-rays) with the help of our partners.
Care Coordination and Patient Advocacy
We’ll work with your other providers to maintain continuity of your care, help you navigate the medical system, advocate for you in case of hospitalization, coordinate private transport, and identify long-term in-home care if you need it.
How Do I Receive Care at Sollis?
On-Demand Virtual Care
When a medical issue arises, you can call, email, text, or video chat with our providers 24/7, 365. If we feel you need more attention or care, you can come into one of our centers or a provider can come to your home via house call.
In-Center Visits
Our centers are staffed with expert ER-trained providers who can treat 90% of what a traditional ER can. While in-center, our physicians have access to a comprehensive in-house lab, radiology, and more to make rapid diagnoses so your treatment can begin without delay*.
House Calls*
If you would like to be seen in the comfort of your own home, we can send a provider for medical evaluations, testing and blood work, stitches, IVs, and more.
*Additional fees apply.
Follow-Up and Aftercare
After you seek treatment at Sollis, we’ll keep checking in to make sure you have all the care you need to feel better. After each visit:
- We’ll send all necessary documents to your primary care physician and/or preferred specialist.
- We’ll find you the right specialist within your preferred qualifications, location, and insurance coverage and help you book an appointment in days—not weeks.
- We’ll send any imaging done at Sollis do your primary care physician and/or preferred specialist.
Care FAQs
Our medical team is available 24/7 via telemedicine or in-center to answer any questions and offer any support you need.
For in-house labs, results will be available same-day (and sometimes within minutes). For on-site imaging, results will be available same-day. If your labs were sent out, the turnaround time will vary depending on the kind of test. All labs and imaging will be sent to you by our team.
Sollis can connect you with a leading specialist from our 2,000+ nationwide network. We can coordinate with their office and secure you an appointment with your preferred provider within days—not weeks.
If you need to cancel your appointment with a referred specialist, we ask that you give Sollis and/or the referring doctor’s office at least 48 hours’ notice.
We can send imaging scans or lab results to your preferred specialist for you.
Sollis’ 24/7 travel advisory and guidance follows you everywhere—just give us a call.
Care FAQs
Our medical team is available 24/7 via telemedicine or in-center to answer any questions and offer any support you need.
For in-house labs, results will be available same-day (and sometimes within minutes). For on-site imaging, results will be available same-day. If your labs were sent out, the turnaround time will vary depending on the kind of test. All labs and imaging will be sent to you by our team.
Sollis can connect you with a leading specialist from our 2,000+ nationwide network. We can coordinate with their office and secure you an appointment with your preferred provider within days—not weeks.
If you need to cancel your appointment with a referred specialist, we ask that you give Sollis and/or the referring doctor’s office at least 48 hours’ notice.
We can send imaging scans or lab results to your preferred specialist for you.
Sollis’ 24/7 travel advisory and guidance follows you everywhere—just give us a call.
Additional Services
Advanced On-Site Imaging
If you schedule advanced imaging procedures ahead of time, or during normal business hours (8 AM-4 PM), it is likely Sollis Health can gain prior authorization approval. Prior authorization is not a guarantee for payment. Advanced imaging through insurance can be scheduled at the facility of your choice that accepts benefits.
If advanced imaging is done anytime after 4PM at one of our Sollis locations you will be responsible for the entire fee up front. Our Billing team can assist you in submitting the applicable claims to your insurance provider for out-of-network reimbursement. Reimbursement will come directly from your health insurance provider. Sollis cannot submit claims to government insurance, including Medicare.
For any x-ray services done at any time, you will be responsible for the entire fee up front and this cannot be billed through insurance.
Advanced Lab Work
If you would like to run additional lab work not offered in-house, Sollis can perform the blood draw (with a prescription from your primary care physician or specialist) and send out to the lab.
Please note: payment for any blood work or cultures sent to a third-party lab will be handled in accordance with the lab’s policies. These fees may be covered by your insurance, subject to any deductible or coinsurance in your health insurance plan. Such fees are not included in your Sollis membership.
Turnaround times are dependent on what labs are being run. Some results may take longer to be returned than others.
House Calls
Our house call service is designed to deliver the world-class care you deserve without having to leave the comfort of home.
Areas We Service
- New York City
- Hamptons
- Palm Beach County
- Miami-Dade County
- Los Angeles County
- Marin County
- San Francisco – Santa Clara
- Berkeley/Oakland
We do offer house calls outside of our immediate service areas for an additional fee.
Please call the 24/7 hotline to get more details.
Services We Provide
Urgent & Emergency Care
Blood Work
IV Infusions
In-Home Imaging
Pricing
Standard Visit: $1,500
(Medical Evaluation, Infusion, Lab Draw, Vaccines)
Remdesivir: $7,500
New York City Metropolitan Area: 7AM – 8PM
Hamptons: 9AM – 5PM
South Florida: 8AM – 7PM
Los Angeles: 8AM – 7PM
San Francisco: 9AM – 5PM
Working with Insurance
Sollis can submit invoices on your behalf to your out-of-network benefits. Depending on your health plan, you may be reimbursed directly by your insurance company. Sollis cannot submit claims to government insurance, including Medicare.
In-Network Benefits May Apply
- Advanced blood work (send out to outside lab)
- Standard COVID-19 PCR (send out to outside lab)
- Advanced imaging (excluding x-rays) during normal business hours
Out-of-Network Benefits May Apply
- Advanced Imaging
- Medical Services Rendered
Insurance eligibility is determined by your health insurance plan.
Insurance FAQs
Sollis does not submit for Medicare reimbursement. However, if you need advanced imaging (MRI, CT scan, ultrasound), we do work with a radiology partner that accepts Medicare during normal business hours (8 AM-4 PM). In those cases, we need a minimum of two weeks’ notice to schedule you an appointment for routine studies. Typically, prior authorization is not needed in an emergency situation.
If you have supplemental insurance and Medicare is your primary insurance, you will need to submit to Medicare first. Sollis does not submit to Medicare.
If you have out-of-network benefits, Sollis can submit your billing claim on your behalf, and depending on your health plan, you may be reimbursed directly by your insurance company. Payment from the health insurance company is not guaranteed for out-of-pocket expenses. Sollis cannot submit claims to government insurance, including Medicare.
It depends on your eligibility and your out-of-network insurance plan.
It depends on your eligibility and your out-of-network insurance plan.
Yes, but you will need to provide an alternative credit card because FSA/HSA cards do not always guarantee payment.
Insurance FAQs
Sollis does not submit for Medicare reimbursement. However, if you need advanced imaging (MRI, CT scan, ultrasound), we do work with a radiology partner that accepts Medicare during normal business hours (8 AM-4 PM). In those cases, we need a minimum of two weeks’ notice to schedule you an appointment for routine studies. Typically, prior authorization is not needed in an emergency situation.
If you have supplemental insurance and Medicare is your primary insurance, you will need to submit to Medicare first. Sollis does not submit to Medicare.
If you have out-of-network benefits, Sollis can submit your billing claim on your behalf, and depending on your health plan, you may be reimbursed directly by your insurance company. Payment from the health insurance company is not guaranteed for out-of-pocket expenses. Sollis cannot submit claims to government insurance, including Medicare.
It depends on your eligibility and your out-of-network insurance plan.
It depends on your eligibility and your out-of-network insurance plan.
Yes, but you will need to provide an alternative credit card because FSA/HSA cards do not always guarantee payment.
Meet Your Medical Team
Chief Medical Officer
Dr. Scott Braunstein
Dr. Braunstein has practiced in Southern California for 20+ years, and has become one of the most widely known and respected physicians in his field. He trained in Internal Medicine at Cedars Sinai and Emergency Medicine at UCLA, and is double board certified in both specialties. Prior to joining Sollis, he was a Clinical Instructor of Emergency Medicine at Cedars-Sinai for 15 years, where he served on a number of leadership committees. Dr. Braunstein directed the annual Cedars Sinai Emergency Medicine Symposium, where he delivered dozens of cutting edge lectures, many of which were nationally published. Dr. Braunstein has also served as Airway Management Physician for the LA Rams of the NFL, and has provided expert commentary for CNN, ESPN, NBC, Forbes, and many other media outlets.
MEDICAL DIRECTOR, FL
Dr. James Fishkin
Dr. Fishkin has joined Sollis Health after 28 years in Emergency Medicine at Cedars Sinai in Los Angeles, CA. After graduating from Cornell University with honors and Tufts Medical School, Fishkin completed his residency at Los Angeles County / USC Medical Center specializing in trauma and critical care. In addition to his work at the hospital, Fishkin served as chair for Cedar’s Disaster Response Committee and their Symposium for Emergency Medicine for the last 20 years – providing leadership and lecturing on critical topics in emergency medicine. Additionally, Dr. Fishkin served as the Lead LA Rams Airway Management position for 8 years and has helped advance safety policies and on-field protocols.
MEDICAL DIRECTOR, NY
Dr. Erick Eiting
Dr. Erick Eiting, MD, MPH, MMM, joined Sollis Health in August of 2024. He was a Professor of Emergency Medicine and Vice Chair of Operations for Emergency Medicine at Mount Sinai Downtown since 2017, which included the Emergency Department at Mount Sinai Beth Israel and the Urgent Care Center at Mount Sinai Union Square in New York City. Dr. Eiting completed his EM Residency at Albert Einstein, as well as a fellowship in Emergency Medicine Administration at Keck-USC Hospital in Southern CA. He also served as the Residency Program Director at Mount Sinai for the care of LGBTQ and Transgender patients and is a national expert on this important topic.
Regional Medical Director, Northern California
Dr. Kendall Allred
Dr. Allred is a husband, father, and fearless physician leader. Raised in rural Arizona, his parents taught him the value of hard work, perseverance, and doing good for your neighbor. He attended Arizona State University and graduated magna cum laude with degrees in Microbiology and Spanish. He completed his medical training at the University of Arizona where he also received his Master’s in Public Health. While in medical school, he sat on the prestigious American Medical Association’s Board of Trustees during the formation of the Affordable Care Act. He completed his Emergency Medicine residency at the UCSF-SFGH program in San Francisco and has since held pivotal leadership roles across hospital systems, private organizations, and healthcare startups—including founding FYXR Health. These experiences have prepared him to lead our Sollis Health Northern California Region. A passionate Chicago Cubs fan, he loves to play, coach, and watch baseball. He lives in Burlingame with his wife, Rebecca, and their children.
Regional Medical Director, Southern California
Dr. Amir Tabibnia
Dr. Amir Tabibnia is a fellowship-trained emergency physician with a passion for medical education and advanced ultrasound applications. Dr. Tabibnia completed his residency in Emergency Medicine at the University of Massachusetts Medical School – Baystate Medical Center, followed by a fellowship in Advanced Emergency Medicine Ultrasound at UCLA Ronald Reagan/Olive View. He most recently served as an Attending Emergency Physician and Director of Emergency Ultrasound at Cedars-Sinai, where he led initiatives in education, quality assurance, technological innovation, and interdepartmental collaboration in point-of-care ultrasound (POCUS). In addition, he held roles as Senior Consultant for Substance Use Disorders and served on the hospital’s Code Blue and Continuing Medical Education Committees. Dr. Tabibnia also holds a faculty appointment as Assistant Clinical Professor of Emergency Medicine at the UCLA David Geffen School of Medicine, where he served as core faculty in the Division of Emergency Ultrasound and helped train dozens of physicians and advanced practice providers.
Meet Your Patient Advocates
Your Member Services Team
Every Sollis member is assigned a team to support them through their membership journey. Member Services is available 7 days a week to help you learn how Sollis can best serve your medical needs, answer billing questions, help facilitate your medical care, and more at memberservices@sollishealth.com.
Your Care Navigation Team
Sollis streamlines and supports your care journey by providing you with a team devoted to helping you navigate the stress and confusion of healthcare. Your Care Navigation Team helps you find specialists, get VIP services at local hospitals, access at-home care, and set up nursing or home health aide care through our partners.
From first call to aftercare, Sollis Health is here for your everyday—and your emergency—24/7, 365.
Locations and Hours
170 E 77th St, Lower Level
Open 24/7, 365.
Fifth Avenue Center
945 Fifth Avenue
Mon-Sun: 7am-7pm
255 Greenwich St, 5th Floor
Mon-Sun: 7:30am-7:30pm
11 East 22nd Street, 3rd Floor
Mon-Fri: 9:00am-5:00pm
Sat & Sun: Closed
Hudson Yards Center
503 W 35th St, Second Floor
Mon-Sun: 8am-8pm
Water Mill Center
760 Montauk Highway,
Suite 2C
Mon-Sun: 7am-7pm
Beverly Hills Flagship
155 N San Vicente Blvd
Open 24/7, 365
Santa Monica Center
2811 Wilshire Blvd, Suite 850
Mon-Fri: 7am-11pm
Sat & Sun: 8am-8pm
1000 N. Sepulveda Blvd
Mon-Fri: 7am-7pm
Sat & Sun: 8am-5pm
1005 Van Ness Ave
Open 24/7, 365
Palo Alto Center
555 Middlefield Rd, Suite 102
Mon-Sun: 8am-8pm
324 Royal Palm Way,
Suite 100
Open 24/7, 365.
Boca Raton Center
1905 Clint Moore Rd #303
Mon-Sun: 8am-8pm
Coral Gables Center
2333 Ponce De Leon, Suite 302
Mon-Sun: 7am-11pm
